It may happen that an item does not meet your expectations! We’re sorry to hear that, but we understand.
From the day after receipt, you have 14 calendar days to notify us that you wish to return the ordered item. You then have another 14 calendar days to actually return your order.
Before returning the item, please notify us in writing via email at hello@pastine.store so we can expect the package and check it upon receipt. You may use the elements from the Model Withdrawal Form as included at the bottom of our terms and conditions.
You are requested to return the item undamaged and in its original condition and packaging, with all supplied accessories and instructions.
Return the package at your own expense to:
Pastine
Baron van Ertbornstraat 4
2630 Aartselaar
The return is considered timely if you send back the package within 14 calendar days after notifying us of the return.
The full amount will be refunded using the same payment method with which you paid online, within 14 calendar days after notifying us of the return.
For more information, please refer to our terms and conditions.
